due to the nature of my job at the clinic, what with managing medications all day for patients, and doing refill requests, i leave a lot of messages for pharmacists during the day.
i have all the local pharmacy #'s memorized, as well as our Doctor's DEA #'s and UPINs and licenses and all of those things.
I also feel that me and the pharmacy's answering services have an unspoken agreement, a code, if you will, that allows me to leave quick and prompt messages without having to listen to their various robotic prompts.
i.e. Rite Aid - all you have to do is press 4 to leave a message. you don't have to listen to anything, just 4. 8 if you want to talk to someone.
Walgreens? 1 and then 1. and then pound to skip the "State your name, title, dr's name, patient's name and date of birth..." instructions. Boo. yah. Carvedilol 6.25 mg bid #60 called in no prob bob.
Well, Yippie Dippy local pharmacy decides to change things up today! What! What is that about!! No more 5 and then 2 and then 1. So first i had to listen to their message about how they are out of flu vaccines and how h1n1 is still not available. yes yes, we know, we know. then i had to listen to their "season's greetings!" message about some local special screening clinic. then I get a long list of prompts in which the doctor's office option is 5. 5? seriouslY? after recorded directions? lame.
Then, they don't let you skip their instructions for leaving a prescription on the line. Seriously, if I didn't know how to do that by now, .... I mean.... I call in prescriptions in my sleep. "Mumble, mumble... lisinopril 2.5 mg... hctz 25 mg qd #30... mumble mumble".
So they totally threw off my roll man, my roll.
only a clinic nurse could appreciate this rant i'm sure.
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